Fleet FAQ

Why should my drivers use the CAT Scale Weigh My Truck app?

There are several advantages to using Weigh My Truck but the most important reason may be the time savings. We are hearing from several of our customers that they are seeing a time savings of 20 minutes per weigh which gets your drivers back on the road and making money that much quicker.

Where can I get Weigh My Truck?

Weigh My Truck is available for smartphones through Google Play and the Apple App Store.

How much does Weigh My Truck cost?

The Weigh My Truck app is free.

Is there a fee for using Weigh My Truck?

There are currently no additional charges from CAT Scale for using Weigh My Truck. Pricing for U.S. Locations is $13.00 for a first weigh and $3.50 for a reweigh. Pricing for Canadian locations is $23.00C for a first weigh and $6.00C for a reweigh.

Is there a fee for setting up a Fleet Account?

There are currently no additional charges from CAT Scale for setting up a Fleet Account.

Do my drivers have to register for Weigh My Truck?

Yes, registration is fast and free at www.weighmytruck.com.

What payment methods do you accept?

You may use an EFS, Comdata fleet card, QuikQ, Visa, Mastercard, American Express, Discover and ACH account draft.

Can my drivers get a printed CAT Scale ticket?

Yes, two copies of your drivers ticket will be held at the fuel desk for one hour after weighing.

Can I get an electronic CAT Scale ticket?

Yes, an electronic copy of your driver's CAT Scale tickets will be emailed to the email address you supply in your account preferences.

Are CAT Scale weights still guaranteed using Weigh My Truck?

Yes, weights are covered by the CAT Scale Guarantee.

Are weights certified using Weigh My Truck?

Yes, but electronic copies of weigh tickets are not recognized as certification of weight so make sure your drivers pick up the printed ticket at the fuel desk. (Note: the Weigh My Truck app cannot be used to obtain a certified weight in California).

What are the benefits of a Weigh My Truck Fleet Account?

Locked Company Name Field Custom Field Prompt During Weighing for Easier Load Identification Fleet Specific Email Addresses for Electronic Copies of All of Your Scale Tickets Receive Your Weights in TIF, PDF, and Plain Text Formats.

What if I have more questions about a Weigh My Truck Fleet Account?

Please contact our Help Desk at 877-CAT-SCALE (877-228-7225) Ext. 5 or visit our Contact Us page.

How do drivers join my Weigh My Truck Fleet Account?

When using the ACH, Credit Card, or PayPal payment methods, drivers can be added or removed from your account through the Weigh My Truck fleet portal. If you are using Comdata, EFS, or QuikQ, drivers are required to sign up for their own accounts at www.weighmytruck.com.

Do my drivers need to use a certain phone setting for Weigh My Truck?

We recommend that your drivers enable their GPS/Location (so it can locate the scale properly). We also suggest that drivers turn off Wi-Fi when using the app.

Need Help?

If you need help right now, call us at 877-228-7225 Ext. 5